Effective Date: 03/02/2026
Company: Sneakervault Detroit Ltd (“Sneakervault Detroit,” “we,” “us,” or “our”)
Contact Email: customerservice@sneakervaultdetroit.com

Phone: +1 (313) 899-5987

Sneakervault Detroit Ltd is a USA-based online retailer. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, contact us, or otherwise interact with our services (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

1) Information We Collect
A. Information You Provide

We may collect information you provide directly, including:

Contact details (name, email address, phone number)

Shipping and billing address

Order details (items purchased, size, price, order history)

Account information (if you create an account)

Customer support messages (emails, chat messages, contact forms)

Preferences (communication preferences, wishlists if applicable)

B. Information Collected Automatically

When you use our website, we may automatically collect:

Device and browser information (IP address, device identifiers, browser type)

Usage data (pages viewed, links clicked, time spent, referring/exit pages)

Approximate location (derived from IP address)

Cookie and similar technology data (see Cookies section below)

C. Payment Information

Payments are processed by third-party payment processors. We do not store full payment card numbers. Payment processors may collect and process your payment details according to their own privacy policies.

2) How We Use Your Information

We use your information to:

Process and fulfill orders (payment processing, shipping, delivery updates)

Provide customer support and respond to inquiries

Send transactional communications (order confirmations, shipping notifications, service messages)

Prevent fraud and improve security

Improve our website and Services (analytics, performance, troubleshooting)

Comply with legal obligations (tax, accounting, regulatory requirements)

Marketing (where permitted): send promotions and updates. You can opt out anytime (see “Your Choices”).

3) Cookies and Similar Technologies

We use cookies and similar technologies to:

Keep the site functioning properly (e.g., cart, session)

Remember preferences

Analyze traffic and usage to improve performance

Support advertising/remarketing where enabled

You can control cookies through your browser settings. Disabling cookies may affect site functionality (e.g., cart or checkout).

4) How We Share Your Information

We may share your information in the following situations:

A. Service Providers

We share information with trusted third parties that help us run our business, such as:

Payment processors

Shipping carriers and logistics providers

Website hosting and platform providers

Analytics and performance tools

Customer support tools and email delivery services

These providers are authorized to use your information only as needed to provide services to us.

B. Legal and Safety

We may disclose information if required to comply with law, court order, or government request, or to protect the rights, safety, and security of our customers, our business, or others.

C. Business Transfers

If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.

D. With Your Direction

We may share information when you ask us to, or when you consent.

We do not sell your personal information in the traditional sense. However, some analytics/advertising tools may be considered “sharing” under certain privacy laws (see “US State Privacy Rights” below).

5) International Customers

If you access our Services from outside the United States, your information may be transferred to and processed in the United States and other jurisdictions where our service providers operate. Data protection laws may differ from those in your country.

6) Data Retention

We retain personal information as long as necessary to:

Fulfill orders and provide Services

Maintain business records (e.g., tax/accounting)

Resolve disputes and enforce agreements

Meet legal requirements

When information is no longer needed, we take reasonable steps to delete or anonymize it.

7) Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no website or transmission is completely secure, and we cannot guarantee absolute security.

8) Your Choices
A. Email Marketing

You can opt out of promotional emails at any time by using the unsubscribe link in the email or contacting us at customerservice@sneakervaultdetroit.com
.

B. Account Information

If you have an account, you may review or update certain information through your account settings (if available) or by contacting us.

C. Cookies

You can manage cookie preferences through browser settings and, where available, cookie banners/tools on our site.

9) US State Privacy Rights (e.g., California)

Depending on where you live, you may have rights such as:

Right to know/access what personal information we collect and how we use it

Right to delete certain personal information

Right to correct inaccurate personal information

Right to opt out of certain forms of “sharing” for targeted advertising (where applicable)

Right to non-discrimination for exercising your privacy rights

To submit a request, contact us using the details below with the subject line “Privacy Request.” We may need to verify your identity before completing your request.

10) European/UK Privacy Rights (If Applicable)

If you are located in the EEA/UK, you may have rights under applicable laws (e.g., GDPR), including:

Access, correction, deletion, and portability

Restriction or objection to certain processing

Withdrawal of consent (where processing is based on consent)

The right to lodge a complaint with a data protection authority

To exercise these rights, contact us at customerservice@sneakervaultdetroit.com
.

11) Children’s Privacy

Our Services are not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can delete it.

12) Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites. Please review their policies before providing information.

13) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated Effective Date. Your continued use of the Services after changes means you accept the updated policy.

14) Contact Us

If you have questions or requests about this Privacy Policy, contact:

Sneakervault Detroit Ltd
Email: customerservice@sneakervaultdetroit.com

Phone: +1 (313) 899-5987